Omni Channel CX

For organizations seeking to reduce costs and increase agility in their worldwide operations HTC provides a cost-efficient, global contact center network leveraging fully integrated Software as a Service (SaaS). The solution, based on HTC’s customer relationship management (CRM) software backbone, offers omni-channel CRM as well as business process services where seamless integration is essential.

HTC’s CRM can handle customer contacts, call center operations, call routing and queuing, employee administration services and customer scheduling, all to provide a robust business office outsourcing for outstanding customer care.

HTC’s CRM proven set of contact center and business process services can be deployed rapidly in any country and almost any language. Services are available as a comprehensive offering, or as individual components to support clients with specialized needs. The solution is best targeted to clients seeking to outsource their customer relationship processes to increase efficiencies and improve time to market, or for clients looking for a cost-effective contact center solution.

HTC provides clients with comprehensive B2C operations support services, interacting directly on their behalf with customers and other parties. We process and fulfill customer transactions and service requests, both online and through our contact centers. To address client needs, we also drive efficiencies and savings from HTC’s expansive global delivery network—delivering services onshore, nearshore and offshore.